Terms and Conditions

Effective Date: April 21, 2026

Welcome to Capital Movers. These Terms and Conditions (“Terms”) govern your use of our website, capital-movers.ca, and any quotes, bookings, or services provided by Capital Movers (“Capital Movers,” “we,” “us,” or “our”).

By using our website or booking our services, you agree to these Terms.

1. Use of Website

You agree to use this website only for lawful purposes. You may not use this website:

in any way that violates applicable laws or regulations;
to interfere with the website’s operation or security;
to submit false, misleading, or fraudulent information;
to copy, reproduce, or exploit website content without our written permission.

We may update, suspend, or remove any part of this website at any time without notice.

2. Quotes and Estimates

Any quote or estimate we provide is based on the information available at the time, including the move details you provide.

Quotes may change if:

the inventory or scope of work changes;
access conditions differ from what was described;
extra labour, stairs, elevators, long carries, packing, storage, or special handling is required;
pickup or delivery locations, dates, or times change.

Unless clearly stated otherwise in writing, a quote is an estimate only and not a fixed price.

3. Booking and Confirmation

A booking is not final until we confirm it.

We may require:

your name and contact details;
pickup and delivery addresses;
move date and time window;
details about the items being moved;
a deposit or advance payment, if applicable.

You are responsible for ensuring that all information you provide is accurate and complete.

4. Customer Responsibilities

You agree to:

provide accurate information about your move;
ensure legal access to the pickup and delivery locations;
reserve elevators, loading zones, or parking if needed;
ensure that items are properly packed if you choose self-packing;
clearly identify fragile, delicate, valuable, or special-care items;
ensure someone authorized is present at pickup and delivery unless otherwise agreed.

You must not include hazardous, illegal, perishable, flammable, explosive, or otherwise prohibited items unless we have expressly agreed in writing.

5. Packing, Loading, and Delivery

We will use reasonable care in performing the services booked.

Delivery times, arrival windows, and completion times are estimates only and may be affected by weather, traffic, building restrictions, access issues, delays caused by third parties, or other events outside our control.

If we are unable to complete delivery due to access or customer-related issues, additional charges may apply.

6. Payment Terms

You agree to pay all applicable charges for the services provided, including any approved or necessary additional services.

Payment terms may include:

deposit requirements;
balance due on or before moving day;
charges for additional labour, materials, waiting time, storage, or access-related delays;
taxes as required by law.

Unless otherwise agreed in writing, payment is due immediately upon completion of the service.

If payment is not made when due, we may charge reasonable late fees or collection costs where permitted by law.

7. Cancellations and Rescheduling

You may request to cancel or reschedule your move by contacting us as soon as possible.

Cancellation or rescheduling fees may apply depending on:

how much notice is given;
whether labour, trucks, or supplies have already been reserved;
whether services have already begun.

If you use this section, make sure it matches your real policy.

Suggested short version:
Deposits are non-refundable within [24/48/72] hours of the scheduled move unless otherwise agreed in writing.

8. Delays and Uncontrollable Events

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including:

severe weather;
road closures or traffic incidents;
building restrictions;
labour disruptions;
vehicle breakdowns despite reasonable maintenance;
government actions;
emergencies or other unforeseen events.

In these situations, we will try to reschedule or continue the service as reasonably possible.

9. Loss or Damage

We take reasonable care when handling your property. If you believe an item was lost or damaged during the move, you must notify us as soon as possible.

We are not responsible for loss or damage resulting from:

poor packing by the customer;
pre-existing damage;
fragile or high-risk items not disclosed in advance;
items packed inside boxes or containers by the customer;
mechanical or electrical failure of items;
delays caused by events beyond our control.

Any claim for loss or damage must be submitted in writing within [7] days of delivery and include enough detail for us to review it.

If you offer any specific valuation coverage or liability limits, add them here clearly.

10. High-Value and Prohibited Items

Unless expressly agreed in writing, we do not accept responsibility for cash, jewelry, collectibles, important documents, passports, securities, heirlooms, firearms, hazardous materials, or other unusually valuable or regulated items.

Customers should transport such items personally unless otherwise agreed.

11. Storage and Unclaimed Items

If we provide storage services, additional storage terms may apply.

If items remain in storage or are otherwise unclaimed after repeated attempts to contact you, we may charge ongoing storage fees and take other steps permitted by law after reasonable notice.

12. Website Content and Intellectual Property

All content on this website, including text, graphics, branding, logos, and design elements, is owned by or licensed to Capital Movers and may not be copied, reproduced, or used without prior written consent.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, availability, or practices of third-party sites.

14. Privacy

Your use of the website is also subject to our Privacy Policy. By using our website or submitting information to us, you agree to our collection and use of information as described in that policy.

15. No Warranty for Website Availability

We try to keep the website accurate and available, but we do not guarantee that the website will always be error-free, uninterrupted, or up to date.

16. Limitation of Liability

To the fullest extent permitted by law, Capital Movers will not be liable for any indirect, incidental, special, or consequential damages arising from use of the website or our services.

Nothing in these Terms limits any rights or remedies you may have under applicable consumer protection law.

17. Indemnity

You agree to indemnify and hold harmless Capital Movers from claims, losses, liabilities, and expenses arising out of your misuse of the website, your breach of these Terms, or your violation of applicable law.

18. Governing Law

These Terms are governed by the laws applicable in the Province of [Ontario] and the federal laws of Canada applicable therein, unless another mandatory law applies based on the customer’s location or the nature of the contract.

19. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.

20. Contact Information

If you have questions about these Terms, please contact us:

Capital Movers
Email: capitalmoversottawa@gmail.com
Phone: +1 873-455-6326
Website: capital-movers.ca