Privacy Policy

Effective Date: April 21, 2026

Capital Movers (“Capital Movers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, capital-movers.ca, and through our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we protect it.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Pickup and delivery addresses
Moving details, service requests, and quote information
Any other information you submit through our contact forms, quote requests, email, or phone communications

We may also collect limited technical information automatically when you use our website, such as:

IP address
Browser type
Device information
Pages visited
Date and time of access
Website usage data collected through cookies or analytics tools

2. How We Use Your Information

We may use your information to:

Provide quotes and respond to inquiries
Schedule and deliver moving, packing, storage, and transportation services
Communicate with you about your booking or request
Improve our website, services, and customer experience
Maintain internal business records
Send service-related updates
Send promotional emails or messages where permitted and where you have provided the required consent

3. Consent

By submitting your personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To do so, contact us using the information below. PIPEDA generally requires meaningful consent for the collection, use, and disclosure of personal information, and CASL generally requires consent for commercial electronic messages.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary, including with:

Employees or contractors who need it to provide our services
Service providers who help operate our website or business
Payment providers, scheduling tools, or software platforms, if used
Government authorities or legal advisors when required by law

All third-party service providers are expected to protect your information and use it only for the services they provide to us.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand website traffic, and enhance user experience.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Disabling cookies may affect some website functionality.

If you do not use cookies or analytics, you can remove this section.

6. Data Retention

We keep personal information only as long as necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes, and comply with legal obligations. PIPEDA guidance says organizations should limit retention and develop retention and destruction practices.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. PIPEDA guidance calls for safeguards appropriate to the sensitivity of the information, including physical, organizational, and technological measures.

8. Your Access and Correction Requests

Depending on applicable law, you may request access to the personal information we hold about you and ask us to correct inaccurate information. To make a request, contact us using the details below. Under PIPEDA, organizations generally must provide access to personal information at free or minimal cost within 30 days, subject to exceptions.

9. Third-Party Links

Our website may contain links to third-party websites, including social media pages. We are not responsible for the privacy practices, content, or security of those third-party sites.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Capital Movers
Email: capitalmoversottawa@gmail.com
Phone: +1 873-455-6326
Website: capital-movers.ca